Wapnex

Privacy policy

  • February 28, 2024

Last updated: December 2025

WaCRM (“we”, “our”, or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and related services.

1. Information We Collect

We collect only the information necessary to provide the service.

a. Account Information

When you create or use an account, we may collect:

  • Name
  • Email address
  • Mobile number
  • Login credentials (encrypted)

b. Messaging & Usage Data

If you connect your WhatsApp account through official APIs or permitted integrations:

  • Message metadata (timestamps, delivery status)
  • Message content is processed transiently only as required to display conversations to the user and is not stored or analyzed for any other purpose
  • Media files you choose to send, receive, or store

We do not read, sell, or share message content for advertising purposes.

c. Device Information

  • Device type and operating system
  • App version
  • Crash logs and performance diagnostics

d. Notifications

If you choose to enable push notifications, we store a notification token to deliver alerts.

Notifications are optional and can be disabled at any time.

2. How We Use Information

We use collected information to:

  • Provide and operate the WaCRM app
  • Authenticate users
  • Display and manage chat inboxes
  • Send optional notifications
  • Improve app performance and reliability
  • Provide customer support

We do not use your data for advertising or marketing without consent.

3. WhatsApp & Third-Party Services

WaCRM integrates wit

  • Official WhatsApp Cloud API (by Meta)
  • Other optional third-party services configured by the user

Data shared with third-party services is limited to what is required for the selected integration and is governed by their respective privacy policies.

4. Payments & Subscriptions

WaCRM does not process payments, subscriptions, or in-app purchases within the mobile app.

Any account access or feature availability is provisioned externally by businesses or administrators and is not purchased inside the app.

5. Data Sharing

We do not sell or rent personal data.

We may share information only:

  • When required by law
  • To comply with legal obligations
  • To protect rights, safety, or security

6. Data Storage & Security

  • Data is stored securely using industry-standard safeguards
  • Access is restricted to authorized systems only
  • We use encryption where applicable

Despite best efforts, no system is 100% secure.

7. User Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Disable notifications at any time
  • Request account deletion

To request account deletion or data removal, contact us using the details below.

WaCRM does not store WhatsApp messages on Meta’s behalf and acts only as a data processor for user-initiated communications.

8. Children’s Privacy

WaCRM is not intended for users under the age of 13.

We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

Email: support@codeyon.com

Website: https://codeyon.com