Privacy Policy

Privacy policy

1. Introduction

Welcome to Wapnex (“we,” “our,” or “us”). Wapnex is an all-in-one cloud-based platform for WhatsApp, Instagram, and Telegram marketing and automation, accessible at wapnex.in.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform and services. By accessing or using Wapnex, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information when you use our platform:

a) Account Information Name, email address, phone number, business name, when you register an account.

b) Billing & Payment Information Transaction details, payment method type, and billing address. We do not store full card details — payments are processed via secure third-party payment gateways.

c) Usage Data Log data including IP address, browser type, device information, pages visited, features used, and timestamps.

d) Message & Campaign Data Message templates, contact lists, broadcast logs, automation workflows, and delivery/read reports that you create or upload within the platform.

e) Connected Account Data When you connect your WhatsApp Business API, Instagram, or Telegram accounts, we access only the permissions you authorize through the respective platforms (Meta, Telegram API).

f) Cookies & Tracking Technologies We use cookies and similar tracking tools to improve your experience and analyze usage patterns. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use your data to:

Provide, operate, and improve the Wapnex platform
Process your subscription, billing, and account management
Send you service-related notifications, updates, and alerts
Provide customer support and respond to your inquiries
Monitor platform performance and prevent abuse or fraud
Comply with applicable laws and legal obligations
Send promotional communications (only if you opt in)

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to any third party.

We may share data with trusted service providers who assist in operating our platform (hosting, payment processing, analytics) — strictly under confidentiality agreements.

We may disclose information if required by law, court order, or government authority.

5. Message Content & WhatsApp / Meta Compliance

Wapnex operates in accordance with Meta’s WhatsApp Business Policy and applicable platform guidelines.

We do not read, access, or use the content of your messages for advertising or profiling purposes.
Message logs and delivery metadata are stored solely to provide analytics and ensure service quality.
You, as the user/business, are solely responsible for obtaining proper opt-in consent from your contacts before sending them messages through our platform.
You are responsible for ensuring your use of Wapnex complies with WhatsApp Business Terms, Meta Policies, and applicable laws.
Wapnex is not responsible for account bans, restrictions, or actions taken by Meta/WhatsApp/Telegram/Instagram against your account.

6. Data Security

We implement industry-standard security measures including:

SSL/TLS encryption for data in transit
Secure, access-controlled cloud servers
Regular security monitoring and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your account data for as long as your subscription is active or as required by law. Upon account deletion, your data will be removed from our systems within 30 days, except where retention is required for legal or billing purposes.

8. Your Rights

You have the right to:

Access, correct, or update your personal information
Request deletion of your account and associated data
Opt out of marketing communications at any time
Lodge a complaint with relevant data protection authorities

To exercise these rights, contact us at: support@wapnex.in

9. Children’s Privacy

Wapnex is not intended for use by anyone under the age of 18. We do not knowingly collect data from minors. If you believe a minor has provided us data, please contact us immediately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

Email: support@wapnex.in

Website: wapnex.in